Contact Support




The Agreement.

The current Agreement regulates the relations between a Client and an Agent regarding the mediation services provided by the Agent. By placing an order according to the Agreement, the Client confirms his approval and acceptance of the Agreement.


1. Vocabulary

1.1. Agent — online store, which provides its customers with mediation services according to the Agreement:

1.2. Client — an individual interested in purchasing mediation services.

1.3.  Mediation services — Actions performed by the Agent under its name, but paid by the Client, to set proper interaction between the Client and the Players who provide the Client with their service in an online game;.

1.4. Game — an interactive online PC game;

1.5. Player — an individual involved in the gaming process;

1.6. In-game object — game account, game resource, game item;

1.7. Game account — the account which includes all data about the Player, his in-game character, and his progress in the Game;

1.8. Game resource — in-game currency (gold, coins, rubles, mana, etc.), acknowledged as a measure of value and progress in the Game;

1.9. In-game item — in-game weapons, armor, clothes, artifacts, and other items used in the Game;


2. The method of placing an order and obtainment of services

2.1. The Client is obliged to carefully examine the Agreement and other rules and instructions concerning the mediation services provided by the Agent (they are published on Agent’s site).

2.2. To place an order, the Client chooses the required service using a unique web form on Agent’s site and fills all fields that are specified as necessary. These fields include the vital information needed to proceed with the deal between the Client, the Agent, and the Players. The Agent may change the specified terms only if that doesn’t prejudice any of the Client’s interests and doesn’t bring any extra expenses to him.

Considering the terms not discussed with the Client, the Agent may act at his discretion.

2.3. By sending the filled form to the Agent, the Client gives unconditional Agreement on total compliance of the Agreement and other conditions of the deal, which were chosen by the Client in the webform (nature and size of the services, etc.), because the Agent will make a deal with third parties to fulfill the Agreement.

2.4. After sending the web form, the Client makes payment according to the specified rate. The Agent sends the specified sum to pay for the services of the Player to complete the deal in the Client’s interests and includes Agent’s reward according to the Agreement.

2.5. The payment can be made using any specified agent’s site options, and both parties can pick another payment option upon the consensual Agreement.

2.6. The Agent is obliged to complete the necessary actions to fulfill the Agreement reasonably. Usually, the Agent specifies the default completion time for specific orders on Agent’s site.

2.7. The Client may ask the Agent to make a deal with the Player to commit the actions, handing an in-game object to the Client, leveling the Client’s character, or for any other purposes specified on the Agent’s site.

2.8. In ordering mediation services concerning character leveling, the Client must pass all necessary information to the Agent (Game Account details needed to log into the Game and play the corresponding character). The Client understands and agrees that the Agent will pass this information to the third party found by the Agent to perform the character leveling. The Client is obliged not to log into his account without asking the Agent and against the instructions received by the Agent from the third party.

2.9. If the Agent did not manage to complete the order placed by the Client in the specified time terms, the Client may demand a refund, or the Agent may refund the money at his discretion.


3. Special conditions.

3.1. The Client understands and confirms that the Agent acts after the Client’s orders, that the Agent does only the mediation services for the Client and can’t be responsible for possible legal consequences that may happen to the Client’s account (for example, in some games there are sanctions to the accounts which were passed to the third parties; the Agent does not examine the rules of the Game and does not review the actions of the Client, including those connected to the Agreement, to suit the Game’s rules). The Agent is only responsible for the practical actions performed by the third parties for the Client’s account, not their result.

3.2. On the Agent’s side, the placement of the documents on the Agent’s site is considered a valid signature because only the Agent and its trustees have a right to access the information posted on the Agent’s site. The documents posted on the Agent’s site due to a third party’s crime will not be valid.

3.3. The messages sent from the emails of both parties appear as documents, written in a simple form and signed by a specific party, and they are an analog of the valid signature. The parties agree that such documents (messages) will be suitable without additional confirmations or registrations (and not requiring autographic signing) only if the other is not directly specified on the Agent’s site.


4. Refund policy and cancellations

4.1. If the Contractor did not manage to complete the order placed by the Customer in the specified time terms, the Customer may demand a refund, or the Contractor may refund the money in his own discretion.

4.2. The Customer has the right to cancel his order and ask the Contractor for a full refund any time before the start of the service.

4.3. The Customer may cancel his order and refuse to continue to receive the services. The amount of the refund will be calculated by the formula: the volume of service that had to be done minus the volume of service that had been done at the moment of opening of a dispute or a refusal by the Customer to continue to receive services.


For customer service inquiries or disputes, contact us by email at is not endorsed by Activision Blizzard, Inc and doesn’t reflect the views or opinions of Activision Blizzard or anyone officially involved in producing or managing World of Warcraft. World of Warcraft and Blizzard Entertainment are all trademarks or registered trademarks of Blizzard Entertainment in the United States and other countries. Blizzard Entertainment copyrights these terms and related materials, logos, and images. This site is in no way associated with/or endorsed by Blizzard Entertainment.